FAQs

Products

The product I would like to order is no longer in stock, when will it be available again?

No more reasons to miss the opportunity to get the much desired product! Receive an email alert that will let you know when the product you want is back in stock. Simply subscribe to the alert under the relevant product. Also follow us on social networks, we always announce restocks on Instagram and Facebook!

I want to pre-order a product that is not in stock, is it possible?

We do not offer the option to pre-order products. The best solution is to subscribe to the back in stock alert to make sure you get your item!

I noticed that there is a new promotion going on. Is it possible to apply the promotion on the order I placed a few days ago?

Unfortunately no. Offers and promotions are not retroactive to orders that have been made in the past.

Delivery

How long does it take for delivery?

All orders are processed within 24 to 48 business hours. Usually, once Canada Post is in possession of your package, it is delivered within 3 to 7 business days. Note that this delay may vary during periods of high postal service traffic, such as the Black Friday period and the After-Christmas Sales.

How do I know if my order has been shipped?

You will receive a shipping confirmation email with your tracking number so you can track the journey of your order.

Why have I still not received my dispatch confirmation?

We normally process all orders within 24-48 business hours. If you have not received your shipping confirmation email within this time, it is possible that the email address linked to your order contained an error. Also check your junk mail, as we may have sent you a payment reminder email. We do not process orders for which we have not yet received funds.

Do you offer delivery outside of Canada?

From our website, delivery is possible anywhere in Canada, the United States and Europe. International delivery is also possible! To do so, please contact us at service@signesarah.ca.

Is it possible to pick up my package in store directly?

It is not possible to choose an in-store pickup option for online orders. However, our best sellers are also available in store, so we encourage you to purchase them directly from our sale's points! 

    Orders

    I want to modify my order to add or remove a product, how do I do this?

    Once the order is completed and shipped, it is impossible to make any changes. If your order is still awaiting shipment, you can write to us at signesarahinc@gmail.com and our team will do everything possible to be able to intercept the order and make the modification.

    Could you combine shipping my two orders together?

    If your second order has not yet been placed, write to us in the comments of this one that you would like us to send your orders together. If your two orders have already been placed, hurry to write to us at signearahinc@gmail.com. We will do our best to combine them if the first order has not yet been processed and sent.

    I made a mistake in the delivery address, what should I do?

    Write to us as soon as possible at service@signesarah.ca, we will try to intercept your package before it is shipped in order to correct your address. If the package is already shipped and in the possession of Canada Post, it is no longer possible to make any changes or address corrections. If the post office is unable to complete delivery of the package due to the error, the package will be returned to us. We will contact you at this time for the reshipment of your package. Note that reshipping costs are not covered by us.

    I received my order, but there was an error. What to do?

    Our apologies! Since error is human, you may have received a product other than the one you ordered or a product may be missing from your order. Write to us at service@signesarah.ca and we promise to correct the situation as soon as possible.

    Payment and invoicing

    Can I use multiple promo codes at checkout?

    You can only use one promo code per order. If you have found two Signé Sarah promo codes, please choose the one that is most advantageous for you.

    Can I use a gift card to pay for my order or is it possible to buy a gift card?

    A Signé Sarah gift card is the ultimate gift to give to a friend so that she really enjoys herself! The purchase of gift cards on our website is now possible, just choose the desired amount and add it to your basket.

    You can also pay for your order with a Signé Sarah gift card. Simply select the payment method "payment by Sarah Signé gift card" and at the very end of the check-out, after clicking on "Buy", you will have to fill out a form in which you will have to enter your card number -gift. You will also be able to pay the balance by credit card.

    Is it possible to pay my order by Interac transfer?

    Absolutely! Write to us at service@signesarah.ca what you would like to order and we will tell you how to pay by Interac transfer.

    When will my credit card be charged?

    Your card will be debited as soon as your order is accepted and processed. Please note that your order will not be assembled and shipped until we can certify that we have received your payment. 

    What if my payment is rejected?

    Validate that the name, number and CVV code entered in the form correspond to what is written on your card. Your card issuer may have rejected your payment. It is better to check why with your bank before trying again.

    Returns and Exchanges 

    How can I return or exchange a product?

    We hope that your purchases will meet your expectations and your needs. Our products are considered as underwear and for reasons of hygiene, Signé Sarah does not accept any return or exchange of goods/products received in store and on delivery. No refunds or price adjustments will be possible during sales such as Black Friday, Cyber ​​Monday, Boxing Day or any other promotions temporarily available.

    If ever you are not completely satisfied with your purchases, please communicate quickly with us at service@signesarah.ca.

    How long do refunds take?

    In the exceptional event that we authorize a return, credit card refunds may take up to 14 days to appear in your bank account.

    I bought the wrong size tights, what should I do?

    As with all regular merchandise sold at Signé Sarah, no returns are accepted on ripstop tights.

    • Sustainable practices

      From the design of our products to their delivery, Signé Sarah is firmly committed to minimizing its environmental impact, while maintaining our commitment to producing high quality products.

    • Commitment to our customers

      We place our customers at the heart of all our decisions, constantly striving to provide high quality products and services that fully meet your needs.

    • Free delivery

      For any purchase of $49.99 or more *Canada only*