FAQ

Before you buy

What size tights should I choose?

Choose the size matching whichever is larger, your height or your hip measurement. If you are between two sizes, take the larger one: the fabric is very stretchy and will still hold you in. Our Deluxe Unbreakable tights run from S to 4XL (5'1 to 6'3, hips 33 to 65 inches, sizes 2 to 24). Prima tights run from XS to XL (4'5 to 5'10, hips 30 to 50 inches, sizes 0 to 18). Every product page has a size chart and a size calculator.

Do you make plus sizes?

Yes. Our Deluxe Unbreakable tights go up to 4XL, fitting hips up to 65 inches, which corresponds to sizes 22 to 24. The formula is identical across every size: same stretch, same resistance, same comfort.

Will your tights fit tall women?

Yes. The Deluxe Unbreakable size chart goes up to 6'3. If you are tall, choose your size by height rather than hips, and when in doubt take the larger of the two.

What is the difference between the Deluxe, Classic and Prima ranges?

The Deluxe Unbreakable is our most resistant style: semi-sheer, cotton gusset, built to resist tears and runs. It is our best seller. The Classics add an opaque shorts effect across the seat for a smoothing hold, while staying semi-sheer down the leg. The Prima range is finer and sheer, with a shaping waistband, for a lighter finish. You can compare all three in detail on our Nos Collants page.

Are your tights opaque or sheer?

The Deluxe Unbreakable and the Classics are semi-sheer, with the Classics adding an opaque shorts effect across the seat. Prima tights are sheer and lighter.

How long do your tights last?

Far longer than an ordinary pair, which is rather the point. The real question is not the sticker price but the cost per wear: a $15 pair worn twice costs $7.50 per wear, while a $35 pair worn twenty times costs $1.75. Lifespan depends on yarn quality, choosing the right size, and care. Hand wash, or machine wash cold in a mesh bag, air dry, and avoid velcro.

Can men wear your tights?

Yes, of course. Our sizing is based on height and hip measurement, not gender. Plenty of men wear tights for warmth, comfort or support, particularly under trousers in winter or for sport. Just use the size chart like everyone else.

Where can I buy your tights in store?

Our tights are stocked by retailers across Quebec. See our Points de vente page to find the nearest one. You can also order online, or choose in-store pickup by appointment at checkout.

Do you offer free shipping?

Yes. Express shipping is free anywhere in Canada on orders over $49.99. Orders are processed within 24 to 48 business hours.

Products

The product I would like to order is no longer in stock, when will it be available again?

No more reasons to miss the opportunity to get the much desired product! Receive an email alert that will let you know when the product you want is back in stock. Simply subscribe to our newsletter. Also follow us on social networks, we always announce restocks on Instagram and Facebook!

I want to pre-order a product that is not in stock, is it possible?

We do not offer the option to pre-order products. The best solution is to subscribe to the back-in-stock alert to make sure you get your item!

I noticed that there is a new promotion going on. Is it possible to apply the promotion on the order I placed a few days ago?

Unfortunately no. Offers and promotions are not retroactive to orders that have been made in the past.

Where are your tights made?

At Signé Sarah, every pair of tights is thoughtfully designed and developed here in Montreal, using innovative technology to ensure comfort, durability, and elegance. Our tights are manufactured in Europe, where we have chosen to outsource production to guarantee exceptional craftsmanship with the highest quality Italian textiles, primarily Elastane and Nylon. We ensure that our facilities adhere to strict ethical standards regarding working conditions and environmental responsibility.

What Does "unbreakable" mean at Signé Sarah?

At Signé Sarah, "unbreakable" means that our tights are ultra-resistant, made with advanced technology and innovative materials. They are designed to resist tears and last significantly longer than ordinary tights. However, sharp objects or improper use can still cause damage. We recommend following our care instructions to maximize durability.

What is the preferred cleaning method for Signé Sarah tights?

• Hand Wash: Wash them by hand in lukewarm water with a mild soap. If hand washing isn’t possible, place them in a mesh laundry bag and wash them on a delicate cycle with cold water.
• Air Dry: Let them air dry naturally. Avoid using the dryer.
• Avoid Sharp Objects: Keep away from Velcro and sharp objects.
• Storage: Store your tights in their lovely satin pouch. It’s perfect for keeping them safe and easy to distinguish from other items!

How to clean Signé Sarah nipple covers?

• Clean with warm water
• To store, stick the adhesive sides together
• Store them in their satin pouch

How to clean Signé Sarah bodysuits?

• Use a mild detergent
• Do not use bleach
• Air dry
• Do not use a dryer
• Do not iron

Delivery

How long does it take for delivery?

All orders are processed within 24 to 48 business hours. Usually, once Canada Post is in possession of your package, it is delivered within 3 to 7 business days. Note that this delay may vary during periods of high postal service traffic, such as the Black Friday period and the After-Christmas Sales.

How do I know if my order has been shipped?

You will receive a shipping confirmation email with your tracking number so you can track the journey of your order.

Why have I still not received my dispatch confirmation?

We normally process all orders within 24-48 business hours. If you have not received your shipping confirmation email within this time, it is possible that the email address linked to your order contained an error. Also, check your junk mail, as we may have sent you a payment reminder email. We do not process orders for which we have not yet received funds.

Do you offer delivery outside of Canada?

From our website, delivery is possible anywhere in Canada, the United States, and Europe. International delivery is also possible! To do so, please contact us at service@signesarah.ca.

Is it possible to pick up my order directly at the store?

We invite you to explore our full product range on our online shop. Since we’re not always present at the warehouse in the morning, we recommend placing your order online and scheduling a pickup time at the boutique. To do so, simply select the "In-store pickup" option when placing your order. No shipping fees will apply, and once your order is ready, you’ll receive a notification with the details to collect it at the scheduled time.

Orders

I want to modify my order to add or remove a product, how do I do this?

Once the order is completed and shipped, it is impossible to make any changes. If your order is still awaiting shipment, you can write to us at service@signesarah.ca and our team will do everything possible to intercept the order and make the modification.

Could you combine shipping my two orders together?

If your second order has not yet been placed, write to us in the comments of this one that you would like us to send your orders together. If your two orders have already been placed, hurry to write to us at service@signesarah.ca. We will do our best to combine them if the first order has not yet been processed and sent.

I made a mistake in the delivery address, what should I do?

Write to us as soon as possible at service@signesarah.ca, we will try to intercept your package before it is shipped to correct your address. If the package is already shipped and in the possession of Canada Post, it is no longer possible to make any changes or address corrections. If the post office is unable to complete delivery of the package due to the error, the package will be returned to us. We will contact you at this time for the reshipment of your package. Note that reshipping costs are not covered by us.

I received my order, but there was an error. What to do?

Our apologies! Since error is human, you may have received a product other than the one you ordered or a product may be missing from your order. Write to us at service@signesarah.ca and we promise to correct the situation as soon as possible.

Payment and Invoicing

Can I use multiple promo codes at checkout?

You can only use one promo code per order. If you have found two Signé Sarah promo codes, please choose the one that is most advantageous for you.

Can I use a gift card to pay for my order or is it possible to buy a gift card?

A Signé Sarah gift card is the ultimate gift to give to a friend so that she really enjoys herself! The purchase of gift cards on our website is now possible, just choose the desired amount and add it to your basket.

You can also pay for your order with a Signé Sarah gift card. Simply select the payment method "payment by Sarah Signé gift card" and at the very end of the check-out, after clicking on "Buy," you will have to fill out a form in which you will have to enter your gift card number. You will also be able to pay the balance by credit card.

Is it possible to pay my order by Interac transfer?

Absolutely! Write to us at service@signesarah.ca what you would like to order and we will tell you how to pay by Interac transfer.

When will my credit card be charged?

Your card will be debited as soon as your order is accepted and processed. Please note that your order will not be assembled and shipped until we can certify that we have received your payment.

What if my payment is rejected?

Validate that the name, number, and CVV code entered in the form correspond to what is written on your card. Your card issuer may have rejected your payment. It is better to check why with your bank before trying again.

Returns and Exchanges

How can I return or exchange a product?

We hope that your purchases will meet your expectations and your needs. Our products are considered as underwear and for reasons of hygiene, Signé Sarah does not accept any return or exchange of goods/products received in store and on delivery. No refunds or price adjustments will be possible during sales such as Black Friday, Cyber Monday, Boxing Day or any other promotions temporarily available.

If ever you are not completely satisfied with your purchases, please communicate quickly with us at service@signesarah.ca.

How long do refunds take?

In the exceptional event that we authorize a return, credit card refunds may take up to 14 days to appear in your bank account.

I bought the wrong size tights, what should I do?

As with all regular merchandise sold by Signé Sarah, we do not accept returns or exchanges on our products. We encourage you to carefully review our size chart before completing your purchase to ensure you select the most suitable size.

If you're unsure about which size to choose, feel free to reach out to us before placing your order. Our team will be happy to provide personalized sizing recommendations based on your height and hip measurements to help you find the perfect fit.